Time is running out to vote for your RD&E People’s Choice champions in our new People’s Choice Awards – voting closes on the 7 June 2019.
We need your help to choose the winners from our fantastic line-up of finalists.
You can vote online at www.surveymonkey.com/r/rde-peoples-vote, or by collecting a paper copy from RD&E main receptions.
Voting takes just a few minutes and is open to all RD&E staff, patients and members of the public.
Scroll down to see the details of our People’s Choice finalists, along with the amazing stories of why they were nominated. These are also available to read as part of the survey.
Winners will be revealed at our Extraordinary People Celebration on the 27 June 2019 and announced publicly shortly afterwards.
People’s Award (Non-Clinical) Finalists: Recognising people who champion the RD&E
Iain Jamieson, Maintenance Assistant, Estates
Iain’s role requires him to carry out maintenance work around the Trust; however he does so much more using his own initiative and ingenuity. He has started recycling used building fixtures and fittings which would otherwise be disposed of. He sorts and services these items for trade staff to select and re-use around the Hospital, therefore saving costs. He collects condemned office chairs and strips re-usable parts to use for repairs giving them a second lease of life and again cutting costs. He also purchases old wheel chairs, with the hospital’s permission, and donates them to charities that are able to carry out any necessary repairs and reuse them for their clients. Iain is professional, helpful and diligent. The extra activities he has initiated prove without a doubt his charitable and conscientious nature. Nominated by James Orridge, Estates Team Leader
Becky Handford, Support Store Team Leader, Health Records
Without Becky no medical record could be filed as there would be no room in the store! She is responsible for how swiftly medical records are retrieved when needed, avoiding unnecessary delays to people’s care. For years she has successfully managed over 100,000 records in two locations, with no song and dance about the achievement or the constant stresses and pressures that accompany such work. She constantly rises to each challenge with a smile on her face and recently single-handedly calculated the shuffling of Wonford’s off-site storage facility. No one has done anywhere near as much work as Becky in preparation for this installation. She sees the best in everyone and manages her team most effectively; being approachable, fair, praising, assertive and motivating. Becky is always thinking ahead and on top of everything she is hands-on doing the filing work alongside her team. I cannot think of anyone more deserving. Nominated by Al Wadlan, Health Records Administrator
Lyn Taylor, Administrative Assistant, Surgery
Lyn has been an integral part of the NHS for 30 years and spent the last four working in Preparation for Surgery as a hugely valued member of our team, loved by all. She goes out of her way to treat everyone with respect, always going the extra mile. Her work ethic is second to none, paired with an extreme attention to detail. She always ensures that notes are available and prepped in time so that nurses can provide the best care possible for patients and never fails to fulfil their many queries. Recently Lyn’s role changed rapidly due to the centralisation of the booking service, with increased demands, last minute additions and clinic changes and constant queries. Her adaptability and positive approach has enabled us to successfully meet the new demands on our service. There isn’t enough space to say just how much Lyn does for us all. Nominated by Patricia Brown, Surgery Administrator
People’s Award (Clinical) Finalists: Recognising people who champion the RD&E
Gemma Forster, Apprentice Health Care Assistant, Exmouth Community Hospital
Gemma has provided excellent, kind and compassionate care to all our patients over the last few months. In particular, she went out of her way to help someone who did not speak English. The person was anxious at times and struggled with the language barrier despite our best efforts. On one occasion, the patient became distressed and could not communicate her needs. Gemma went above and beyond to find ways to communicate and put the person at ease, using a mobile app to translate and working with team members to devise questions. Above all she was reassuring and kind, treating the patient with the utmost dignity and respect and using different techniques to help calm them. Her actions resulted in the person being reassured and calm, preventing a risk of fall or harm. This had a hugely positive impact on the ward, for both the patients and the staff. Nominated by Natalie Saunders, Onward Care Nurse, Exmouth
John Charity, Associate Specialist Orthopaedic Surgeon
I nominate John for his dedication and kindness to all patients, colleagues and staff and for his tireless devotion to improving care for elderly patients with hip fractures. He is a leader for hip fracture care at the Trust, driving the adoption of NICE guidelines. Daily he makes himself available at short notice to operate on vulnerable patients, reducing people’s wait for surgery and alleviating their suffering. He instigated dedicated lists reserving space for hip fracture patients admitted overnight. Most significantly he regularly gives up his free time at weekends to operate on hip fracture patients, creating extra trauma capacity. He gives his time freely, with only the patient’s well-being in mind and with disregard to himself personally. John’s dedication to improving care has seen him become a regional representative for the National Hip Fracture database and his kindness, consideration and integrity are highly valued by all. Nominated by Jonathan Howell, Clinical Director Trauma and Orthopaedics
Charlotte Hawkins, Physiotherapist
Charlotte has had a massive impact on the quality of care for Non Invasive Ventilation (NIV) patients, through the home ventilation service. This was evident recently when she visited a young NIV patient who was struggling. She arranged for him to be reviewed that morning and by the afternoon visited him at home to adjust his ventilation and make sure he was settling on his treatment, almost certainly preventing a long admission. The service has reduced unnecessary hospital stays for our top five users from 284 in-patient days a year to just 29 days. This means patients can remain at home with their family and/or carers and spend less time in hospital, where the risk of cross infection is higher. It has also resulted in significant savings of around £100,000. Charlotte is highly knowledgeable, incredibly caring and responsive to patient’s needs. Her impact is exceptional and highlights the benefits of effective multidisciplinary teams reaching out in the community. Nominated by Ros Wade, Head of Acute Therapy, and Dr Bakere, Clinical Lead Respiratory
People’s Team Award Finalists: Recognising teams who together achieve the extraordinary
Renal Community Team
Three years ago this team were the focal point of a service re-design. It was an emotional time however staff supported proposals with integrity and respect, embracing new ways of working and making suggestions. They championed the development of new services aimed at improving the patient and family experience. They worked collaboratively and tirelessly to support the development of two successful renal community dialysis services, achieving several key indicators and more importantly seeing patients go home on a treatment of their choice. The outcomes were so successful that the team is frequently asked to share their success nationally and internationally. In addition, patients with early Chronic Kidney Disease have seen a new service delivered closer to home to prevent the progression of a long-term condition and avoid the need for dialysis. The successful outcomes of this exceptionally patient centred service have seen the concept adopted elsewhere. This team is quite exceptional! Nominated by Paula D’Souza, Senior Renal Community Clinical Nurse Specialist
Urgent Community Response Team – Woodbury, Exmouth and Budleigh Salterton (WEB)
The team’s priority is to assess patient’s complex needs at home, to safeguard their wellbeing and to prevent hospital admission, as well as support people recently discharged from hospital. They pride themselves on providing consistently high standards of care, based on respect and dignity. Every day, they go above and beyond to support people to regain their independence where possible, liaising with Social Services for future support, and respecting the wishes of patients receiving palliative care. For example, two support workers recently fulfilled a dying patients wish to speak with her daughter over the phone, providing care and comfort in her final moments. This extraordinary team is also embracing the changing landscape in health and social care, welcoming the integration of new colleagues, streamlining processes and improving communications to prioritise and respond to urgent patient needs as efficiently and effectively as possible. This has required a positive attitude from every team member, endorsing the values of inclusion and collaboration. Nominated by Christine Drysdale, Urgent Community Response Team Manager
Yarty Day Case Team
My husband has lymphoma and it’s a scary and anxious time for our family, but Dr Moosa and his team are amazing. Some of his treatment days are long and you get to see a day in the life of the ward: they don’t stop and are always ready with a smile and a comforting word to put your mind at ease. If they don’t have the answer they find someone who does, they cannot do enough for their patients. We had a particularly bad day when my husband was in much pain. One of the nurses supported him, getting him a cool cloth for his forehead, holding his hand, wiping his tears and helping him control his breathing. They also support the caregiver. They must see hundreds of people in a week but remember the little details that make you realise you are not just a number. No awards or words can show this team their worth, but will help show them how much they are appreciated. Nominated by Donna Wannell, member of the public
People’s Innovation Award Finalists: Recognising trail blazers in innovation
Stephen Oates, Engineer, Medical Imaging
A year ago the Trust updated its MRI scanners. This meant more modern software and up to date protocols, which greatly improved the images. However, the one problem we encountered was the sound system used for patient comfort. Usually patients can listen to a variety of music to aid their relaxation, as well as communicating with the radiographers. On the upgraded scanners the connection kept coming dislodged and the music was interrupted. Stephen is always dedicated to improving the experience of our patients. He used his engineering skills and expertise to design and have made two new connections, built by Jason Moore in Medical Equipment Management. These proved to fit and work perfectly meaning our patients can once again relax to music during their scans and the radiographers can communicate with patients more effectively during scanning, greatly improving the patient experience. I’d like to nominate Stephen for this great initiative! Nominated by Samantha Boyland, Radiographer
Andy Appelboam, Emergency Department Consultant
Andy helped develop a device called the Valsalva Assist Device (VAD), to treat people suffering from a common heart rhythm disorder called Supraventricular Tachycardia (SVT). SVT causes episodes of very rapid palpitations and whilst not dangerous in most patients, they are very unpleasant and disruptive to people’s lives. The VAD helps deliver a simple physical strain treatment called the Valsalva Manoeuvre using a valve to ensure the correct strain. It also includes instructions building upon Andy’s previous research across 10 emergency departments where a modification to this treatment enabled 43% of patients to return their heart beat back to normal within 1 minute compared to only 17% of patients using a standard procedure. The innovation will continue its clinical evaluation through trials across a number of UK Ambulance Trusts, with the potential to get more patients heart beats back to normal earlier and possibly reduce the number of people with SVT needing to come to hospital. Nominated by Dave Tarbet, Business Development Director
Anaesthetic Theatre Team
The Anaesthetic Theatre Team has been working alongside SageTech Medical Limited to validate and introduce a new, highly innovative process for recycling waste anaesthetic gases. A process has been designed to capture, extract and purify anaesthetic gases with the possibility of reducing the cost and environmental pollution of anaesthesia in the UK and globally. Less than 5% of the anaesthetic gases are metabolised by the patient and the rest is vented unchanged into the atmosphere via a scavenging system and are potent greenhouse gases (HFCs). Recycling the gases also has a potential financial benefit for the RD&E and the NHS more broadly, as approximately 50 to 60 million pounds are spent on anaesthetic gases per year NHS wide. It is hoped the innovation will provide a stepping stone to unlocking further advances in theatre practices; recycling the waste gas could enable changes in the way theatres and gas scavenging systems are designed, which could lead to more flexible theatre design in the future. Nominated by Pete Ford, Consultant Anaesthetist